Prisma Cloud, Palo Alto Networks (B2B SaaS)
B2B cybersecurity research and design projects
At Palo Alto Networks, I am working on several research, design, and strategy projects for Prisma Cloud, collaborating with the Director of UX, Product Managers, Designers and Engineers. My work spans crtical functionality such as AI-based remediation, compliance management, dashboards, and more.
Role
UX Researcher UX Designer Design Strategist
Duration
May 2022 - Present
Here are some key highlights of my work across different UX functions —please reach out for further details, as the specifics are confidential.
Design
Designed key workflows in Prisma Cloud targeted at improving product intuitiveness and user satisfaction
PLG projects such as the new homepage provided a starting point for 12+ key workflows improving feature discoverability with user adoption being 74% in the first 30 days of release
Share capabilities in dashboard addressed one of the most requested feature
and more…
Research
Research playbook that enabled designers to conduct qualitative and quantitative research studies, reducing research cycles from 4 weeks to 2 weeks
Created a use design panel in partnership with field teams to streamline the research recruitment process
Set up a research repository leveraging available tools to enable secondary research practices
GTM & In-product comms
Initiatives to improve feature discovery and new feature adoption
Owned the in-product communication strategy from UX perspective for 20+ feature releases, 1 free trial and 1 major product upgrade
Developed and maintained the design system for the communications to maintain consistency across different product areas and teams
Product Analytics
Set up product usage analytics tool for Prisma Cloud enabling analyzing of usage metrics to inform product designs
Partnered up with UX leads, designers and product managers to establish and measure product metrics (CSAT, NPS, Usage analytics) QoQ and YoY to inform data-driven product decisions
