About
Divya Agarwal
UX Researcher and Designer @Palo Alto Networks
UX Philosophy
"Designs that drive value"
To me, UX design is where empathy meets strategy. I love working at the intersection of research, design, and product analytics—where every decision is informed by data, user needs, and business context. Whether it's crafting a seamless onboarding flow or untangling a complex enterprise workflow, I focus on creating experiences that feel effortless for users and impactful for the organization.
Experience
UX Researcher and Designer
Palo Alto Networks
May, 2022 - Present
Led end-to-end research and design for key features for a cloud security SaaS product
Conducted qualitative and quantitative research studies to evaluate design decisions and inform the product roadmap.
Built and scaled research ops processes including participant recruitment, research repositories, and feedback loops with customer success
UX Researcher and Designer
Palo Alto Networks
May, 2022 - Present
Led end-to-end research and design for key features for a cloud security SaaS product
Conducted qualitative and quantitative research studies to evaluate design decisions and inform the product roadmap.
Built and scaled research ops processes including participant recruitment, research repositories, and feedback loops with customer success
UX Researcher and Designer
Palo Alto Networks
May, 2022 - Present
Led end-to-end research and design for key features for a cloud security SaaS product
Conducted qualitative and quantitative research studies to evaluate design decisions and inform the product roadmap.
Built and scaled research ops processes including participant recruitment, research repositories, and feedback loops with customer success
UX Designer and Researcher
Freelance
Jan, 2021 - May, 2022
Led 0→1 end-to-end design for the first product concept at Adarth - a B2B outdoor advertising startup, collaborating with the founder and engineers, and validating ideas through feedback from 10+ prospective customers
Led research, branding, and UI design for a mentorship platform for Harkey Institute for Entrepreneurial studies at McCombs School of Business
Conducted qualitative research for CDK Global and Indeed to inform teams with in-depth insights into their target users
UX Designer and Researcher
Freelance
Jan, 2021 - May, 2022
Led 0→1 end-to-end design for the first product concept at Adarth - a B2B outdoor advertising startup, collaborating with the founder and engineers, and validating ideas through feedback from 10+ prospective customers
Led research, branding, and UI design for a mentorship platform for Harkey Institute for Entrepreneurial studies at McCombs School of Business
Conducted qualitative research for CDK Global and Indeed to inform teams with in-depth insights into their target users
UX Designer and Researcher
Freelance
Jan, 2021 - May, 2022
Led 0→1 end-to-end design for the first product concept at Adarth - a B2B outdoor advertising startup, collaborating with the founder and engineers, and validating ideas through feedback from 10+ prospective customers
Led research, branding, and UI design for a mentorship platform for Harkey Institute for Entrepreneurial studies at McCombs School of Business
Conducted qualitative research for CDK Global and Indeed to inform teams with in-depth insights into their target users
M.Sc. (Human-Computer Interaction)
University of Texas at Austin
Specialization in Human-Computer Interaction
GPA: 3.94/4.0
M.Sc. (Human-Computer Interaction)
University of Texas at Austin
Specialization in Human-Computer Interaction
GPA: 3.94/4.0
M.Sc. (Human-Computer Interaction)
University of Texas at Austin
Specialization in Human-Computer Interaction
GPA: 3.94/4.0
Software Engineer 2
Citrix Systems Inc.
Jan, 2018 - July, 2021
Implemented a strategic architectural overhaul, transitioning the ShareFile storage zones to a serverless architecture utilizing AWS to improve product performance, reduce maintenance costs, and increase scalability
Worked directly with enterprise customers to resolve technical issues, developing strong understanding of technical user needs
Software Engineer 2
Citrix Systems Inc.
Jan, 2018 - July, 2021
Implemented a strategic architectural overhaul, transitioning the ShareFile storage zones to a serverless architecture utilizing AWS to improve product performance, reduce maintenance costs, and increase scalability
Worked directly with enterprise customers to resolve technical issues, developing strong understanding of technical user needs
Software Engineer 2
Citrix Systems Inc.
Jan, 2018 - July, 2021
Implemented a strategic architectural overhaul, transitioning the ShareFile storage zones to a serverless architecture utilizing AWS to improve product performance, reduce maintenance costs, and increase scalability
Worked directly with enterprise customers to resolve technical issues, developing strong understanding of technical user needs
B.Tech. (Computer Science and Engineering)
PES University
GPA: 8.95/10.0
B.Tech. (Computer Science and Engineering)
PES University
GPA: 8.95/10.0
B.Tech. (Computer Science and Engineering)
PES University
GPA: 8.95/10.0